Return & Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aktivgearslimited@gmail.com. Please note that returns will need to be sent to the return address provided after approval.

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as:

• Perishable goods (food, flowers, plants)
• Custom or personalized products
• Personal care goods (beauty products)
• Hazardous materials or flammable liquids/gases
• Sale items and gift cards

Exchanges

The fastest way to get what you want is to return the item, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling Off Period

If your order is shipped into the European Union, you have the right to cancel or return within 14 days for any reason and without justification.

Items must be in original condition, unworn or unused, with tags and packaging, along with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you if the refund is approved or rejected.

If approved, your refund will be automatically processed to your original payment method within 10 business days.

If more than 15 business days have passed since approval, please contact us at aktivgearslimited@gmail.com.